I have questions about....
ORDERING, PAYMENT & BILLING
What payment methods do you accept?
Do you take phone orders?
May I pay by check or money order?
When will I receive my order?
Will I receive the tracking number after the item is shipped?
Is it safe to give my information when I purchase item online?
SHIPPING TIMES & COSTS
How much to ship my order within continental US?
Do you ship to PO BOX or APO/FPO address?
Do you ship to Alaska, Hawaii and Puerto Rico?
Do you ship to Canada or outside USA?
WARRANTY
What is your warranty?
RETURN POLICY
Can I return the the product if I am not satisfied?
CONTACT INFORMATION
How can I contact PamperedPetNet?
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What payment methods do you accept?
We use PayPal to process our payments. PayPal accepts VISA, MasterCard, Discover, Bank, PayPal, American Express, and bank accounts where available. You don't need to have a Paypal account to send a payment. After you made your purchase, you should receive an email from Paypal regarding your purchase. If you don't receive the email within 12 hours, please email us to confirm your order, or if you aren't comfortable with Paypal, please send us a money order or check.
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Do you take phone orders?
No, we don't take phone orders. In order to lower our business expenses and to give our customers the best possible price, we only accept orders online.
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May I pay by check or money order?
Yes, we do accept checks and money orders. Please make check/money order payable to: PamperedPetNet.
Enclose the model number, your shipping address, your phone number, and your email address. To expedite your order, you may also email us your order and your shipping address.
*Please note that personal check's will be held up to 10 days for clearing. For faster service send a money order or cashier's check.online.
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Mailing address for payment is:
PamperedPetNet
39215 Meyers Road
Lady Lake, Florida 32159
When will I receive my order?
We usually ship our products by UPS GROUND with insurance within 3 working days after payment is cleared. Depending on where you live, it takes between 1 to 5 business days to arrive. To help us ensure a prompt and speedy delivery please provide us with your phone number when you complete the payment.
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Will I receive the tracking number after the item is shipped?
You will receive an email notice with the tracking number after the item is shipped. If you didn't receive the tracking number after the specified period of time, please contact us to inquire about its status.
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Is it safe to give my information when I purchase item online?
All payments are processed through Paypal's secure server, the information you submit will be encrypted and secure, We use the information you provide only to complete the order. We do not share the information with any outside parties. And We use proprietary technology to help ensure all information is safe and secure.
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How much to ship my order within continental US?
We offer free shipping within the Continental US on Cat Trees, $6 first item and $2 each additional item on Collars, Leashes, & Jewelry.
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Do you ship to PO BOX or APO/FPO address?
Sorry, we don't ship items to P.O.BOX and APO/FPO addresses.
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Do you ship to Alaska, Hawaii and Puerto Rico?
Sorry, we only ship within the Continental United States.
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Do you ship to Canada or outside the USA?
Sorry, we only ship within the Continental United States.
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What is your warranty?
Our products are covered by the manufacturers warranty. Click on a manufacturer below to see thier specific warranty.
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Can I return the the product if I am not satisfied?
Yes, if for any reason you are not fully satisfied with our products, you may return your item under the following conditions:
You must notify us within 3 days of receiving the item.
Item must be returned in new condition and in the complete original packaging.
Item must be properly packaged and insured with return shipping fee paid in advance.
After we receive the box, we will inspect the returned item, if everything is in resalable condition, you will receive a credit, less our shipping cost. Refunds will be credited to your Paypal account within five business days.
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PAMPEREDPETNET.COM CONTACT INFO
Our address and phone information is:
PamperedPetNet
39215 Meyers Road
Lady Lake, Florida 32159
407.709.9541 during regular business hours
info@pamperedpetnet.com
For any questions, either email us or leave a message at 407.709.9541. You will receive a response within 24 hours. Calls during the weekend will be handled on the next business day.
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